When it comes to internet services, there are several things that the everyday Malaysian is unaware of. Currently, most telco brands offer some form of home internet services and the consumer is very much spoilt for choice.
Only use what you need
There are several options to choose from in terms of home internet services in Malaysia. Our dependency on the internet has become quite extensive especially since the COVID-19 pandemic hit as more people are now working from home and staying indoors, relying on the internet for shopping, entertainment and work. So, what should you consider before deciding on which telco services to use?
How many services do you need?
The first thing that most people would think about and consider is do you need very large broadband? You are going to be paying for what you want as the more bandwidth you get, the more your monthly bills will be. Check and research how much broadband you will need. As a rule of thumb, a 50Mbps bandwidth is sufficient if you have 2 to 3 people in your household of whom 1 is a gamer, 1 watches Netflix all day long and 1 uses the internet for work. Anything more than that would be a surplus.
Another issue here is about the cancellation fee. Try not to get into a contract (usually 2 years or 24 months) in case you need to move to another location in the near future. Premature termination of a contract can be expensive.
All-in-one package services
Look for a service provider that gives you more for the price you are paying. Operators like Unifi and Maxis offer some form of voice call services as an add-on to your basic internet plan. Meanwhile, others have certain provisions of free talk time. Take note of this if you are going to be home most of the time and a landline number might be more convenient. However, if you do not have such a need, then make sure that you choose not to subscribe for it and not be charged blindly. You should also ask the telco about issues such as technical support. What if the wi-fi service does not cover your entire home? What are your options and how will you be charged (for extension or Mesh Wi-fi)?
Hidden or other charges
Before entering into a contract, find out if there are any hidden charges involved. One of the most common issues that users often overlook is itemized billing. If you do not need this service, then check it out before you decide. Certain telcos make it mandatory for you to pay for itemized billing. Another fee that you need to consider is technical support. What if there is a problem with the service? Should you call in the technician and if you do, what are the charges like? Make sure that you sorted all this out before you sign on the dotted lines.